Frequently Asked Questions

  • When and How Do I Pick Up My Keys?

Key Pick Up Time: 3:30 – 6:30 p.m. MT / Check Out: 10:30 a.m. MT
You can pick up your keys between 3:30 – 6:30 PM MT. Keys may be obtained after 6:30 PM from a lockbox located on the stairway of the building where your condo unit is located. Instructions will be provided upon request. Early check-in may be available for a charge of $100. You must give us at least 24 hours notice, and we are likely to not be able to accommodate any check-in prior to noon. Late checkout is $50 for less than one hour and $100 if more than 1 hour and less than 2 hours late. Checking out later than 2 hours past check out will result in a charge for an extra night stay, however, you will not be allowed to stay for an extra night. Keys: Please return the keys to the office at check out. There is a $5 fee for each missing key. Please drop the keys off in the box outside the office, if it’s before 8 a.m. MT.

  • Is There Parking?
    Fall River Village has very limited parking and therefore for the fairness and convenience of all guests, the parking policy is strictly enforced. ONLY ONE PARKING SPACE IS PROVIDED FOR EACH UNIT AND THERE IS NO VISITOR PARKING ON SITE. Motor homes are also prohibited. Please plan accordingly. Parking in a second space or parking a vehicle too big for the parking spot allotted will leave another guest without a place to park. You will be issued one parking pass per unit upon arrival. Please ensure the parking pass is in plain sight on your vehicle’s driver-side dashboard at all times when on the Property. Vehicles without a parking pass will be towed at owners’ expense.
  • How Many People Can Stay with Me?
    The number of guests occupying a property is limited to the number stated on the rental confirmation with the exception of a child requiring a crib. These limits are strictly enforced. Exceeding the specified occupancy constitutes a breach in the rental agreement and may lead to termination without refund of rent. Note: Children that are 4 years old or younger are not required by the owners to have a bed; all other children and adults do as sleeping on floors, sleeping bags, sofas, airbeds, etc. is not allowed.
  • Are Pets Allowed?
    We do have some dog-friendly two bedroom two bathroom condos. We allow 1-2 dogs in those units and require a one-time $79 pet fee per dog.
  • Is There Air Conditioning?
    Few mountain properties in Estes Park have air conditioning because the nights are cool and there is a very brief season when the days get warm enough to need one. Even though some of the thermostats at Fall River Village have a setting for A/C, there is no A/C. Box fans are available upon request. Opening the windows in the morning and evening creates a cross-breeze that easily cools the condo. First floor condos do stay cooler than the second floor.
  • What Do I Need to Pay, When?
    Reservation Payment
    Your reservation is not secured until you have signed the Vacation Rental Agreement and at least 35% of the balance has been paid. If you owe a balance on the reservation, it will be automatically charged 30 days prior to your arrival date. Please call us at least 24 hours in advance if you want the charge to be made in a specific way or on a different card.
  • What Is the Cancellation Policy?
    To cancel a confirmed reservation, please call us as soon as you know. Written notification of cancellation is also required, which can be sent via mail, fax, or e-mail and must be received before the cancellation is confirmed.
    If you cancel a reservation more than 30 days prior to arrival date, 100% of the total deposit amount will be refunded less an $89 Booking Fee.
    If you cancel a reservation within 30 days of your arrival date – You will be issued a 100% credit towards a future reservation. Your booking can be rescheduled for any time during the 12 months following the original arrival date (subject to availability and current unit rate).
    Our apologies, but all reservations are subject to cancellation or substitution by the on-site employee due to uncontrollable circumstances.
  • What Other Policies Should I Know About?
    Credit Card Hold
    A credit card hold of $300 will be processed upon check-in and released upon check-out. The cost of any missing/broken items, excessive housekeeping, or trash not taken to the dumpster will be charged a reasonable amount to cover the costs involved in returning the premise to its original state. Any unauthorized pets found in any unit will result in an assessed fee of $300. Smoking inside the premises or within 100 ft of any building will result in an assessed fee of up to $1000.
    Property Protection Program
    Instead of the damage fee being assessed, guests may choose to purchase property protection prior to their stay. The Accidental Rental Property Protection provides coverage up to the amount of purchased ($1,500 or $3,000) per stay and is valid for the entire stay. With the Accidental Rental Property Protection you and your traveling companions will not be obligated to pay for damage or theft to the contents of the rental unit you occupy. Accidental Rental Property Protection Does Not Cover:

    1. Intentional acts of a guest and traveling companions;
    2. Gross negligence or willful conduct;
    3. Any loss, if a guest or traveling companions do not take reasonable and prudent measures to protect the residence;
    4. Any loss, if the guest does not report the damage to residence rental management staff by the time of vacating the residence;
    5. Normal wear and tear;
    6. Theft without forced entry;
    7. Damage or loss caused by any pet or other animal that was not allowed onto the premises under the Rental Agreement.
      A description of coverage with exclusions, conditions, and limitations that may apply will be mailed or emailed to you upon purchase: if you do not receive a copy, or want a replacement, please email your request to Support@RentalGuardian.com. All references to currency are in United States dollars.
      Property Protection Coverage Options:
      $45.00 for $1,500 of coverage (offered for condos and cabins)
      $69 for $3,000 of coverage (offered for townhomes)

    No motor homes, no fireworks, no parties, ever.
    Quiet time is 10 p.m. – 8 a.m. per Estes Park City Code.
    For a complete description of our policies, click here