Policy Summary

Policy Summary

Key Pick Up Time: 3:30 - 6:30 p.m. MT / Check Out: 10:30 a.m. MTKeys may be obtained after 6:30 PM from a lockbox located on the stairway of the building that your condo unit is located. Early check-in may be available for a charge of $100. You must give us at least 24 hours notice, and we are likely to not be able to accommodate any check-in prior to noon. Late checkout is $50 for less than one hour and $100 if more than 1 hour and less than 2 hours late. Checking out later than 2 hours past check out will result in a charge for an extra night stay, however, you will not be allowed to stay for an extra night. Keys: Please return the keys to the office at check out. There is a $5 fee for each missing key. Please drop the keys off in the box outside the office, if it’s before 8 a.m. MT.Reservation Payment - Your reservation is not secured until you have signed the Vacation Rental Agreement and at least 35% of the balance has been paid. If you owe a balance on the reservation, it will be automatically charged 30 days prior to your arrival date. Please call us at least 24 hours in advance if you want the charge to be made in a specific way or on a different card. If payment is made by check or money order, it must be cleared by the bank before your reservation is considered confirmed. Therefore, there is a 10-day waiting period after the check/money order is received before the reservation is fully confirmed; the balance must be received 40 days prior to your arrival date.Cancellation Policy – To cancel a confirmed reservation, please call us as soon as you know. Written notification of cancellation is also required, which can be sent via mail, fax, or e-mail and must be received before the cancellation is confirmed.- If you cancel a reservation more than 30 days prior to arrival date, 100% of the total deposit amount will be refunded less an $89 Booking Fee.- If you cancel a reservation 30 days or less prior to your arrival date – there will be no refund. The booking can be rescheduled for any time during the 12 months following the original arrival date (subject to availability and current unit rate).Our apologies, but all reservations are subject to cancellation or substitution by the on-site employee due to uncontrollable circumstances.Parking – Fall River Village has very limited parking and therefore for the fairness and convenience of its guests, the parking policy is strictly enforced. ONLY ONE PARKING SPACE IS PROVIDED FOR EACH UNIT AND THERE IS NO VISITOR PARKING ON SITE. Please plan accordingly. You will be issued one parking pass per unit upon arrival. Please ensure the parking pass is in plain sight inside your vehicle at all times when on the Property. Vehicles without a parking pass will be towed at Owners' expense. Parking in a second space or parking a vehicle too big for the parking spot allotted will leave another guest without a place to park.Damage Fee – All reservations are subject to a Damage Fee. The cost of any missing/broken items, excessive housekeeping, or trash not taken to the dumpster will be charged a reasonable amount to cover the costs involved in returning the premise to its original state. Any unauthorized pets found in any unit will results in an assessed fee of $300. Smoking inside the premises or within 100ft of a building will results in an assessed fee of $400.Occupancy - The number of guests occupying a property is limited to the number stated on the rental confirmation with the exception of a child requiring a crib. These limits are strictly enforced. Exceeding the specified occupancy constitutes a breach in the rental agreement and may lead to termination without refund of rent. Note: Children that are 4 years old or younger are not required by the owners to have a bed; all other children and adults do as sleeping on floors, sleeping bags, sofas, airbeds, etc. is not allowed.Air Conditioning – Few mountain properties in Estes Park have air conditioning because the nights are cool and there is a very brief season when the days get warm enough to need one. Even though some of the thermostats at Fall River Village have a setting for A/C, there is no A/C.No motorhomes, no fireworks, no parties, ever.Quiet time is 10 p.m. - 8 a.m. per Estes Park City Code.